restoring continence, sexual wellness & physical health to people of all ages

Online Store Policies

Terms and Conditions

Big Wave Enterprises T/A Restore Physiotherapy - Terms and Conditions

Restore Physiotherapy aims to give you a convenient, easy and secure online shopping experience. We have confidence in the our products and give detailed descriptions to help you best make your purchasing decisions. By purchasing form our website you agree to the terms and conditions below. Expanded terms and conditions are available on our website. View detailed store policies/terms and conditions

Prices
All prices are in New Zealand dollars (NZ$). All prices are correct at time of publication however we reserve the right to alter prices for any reason. All prices include 15% GST. 3% surcharge for payment with credit card will be applied. 

Minimum Age
By purchasing sex toys from our website you declare that you are 18 years old or older.
Security
Your credit card order is processed by eWAY. The eWAY site is highly secure, using security measures such as SSL, encryption and a server that is heavily guarded to keep your information safe. We at Restore Physiotherapy never receive or have the ability to view your credit card details. Your credit card statement will show the transaction with the name ‘RESTOREPHYS’.
Privacy Policy
Given the transactional nature of our site, we need to collect personal information such as name, address, phone number and email address in order to communicate with you about your order and also to deliver your goods to you! All order and personal information are private and confidential. We think your privacy is very important and will not pass on/sell/make available your details on to anyone else. We do not send out newsletters or updates. However you can request to be added to an email list for updates of products if you want to. 
Account Registration
You can purchase goods from us either as a guest or set up an account.
Processing, Shipping and Delivery Information
Orders are processed Monday to Thursday and couriered with NZ Couriers overnight delivery service (except rural delivery which takes 2-3 days for delivery. Larger items (such as pumps and multiple items may be sent via NZ Post 2-3 day delivery service. You can request for the parcel to be signed for upon delivery with the courier service for no extra cost. Goods cannot be delivered to a PO Box or post office addresses. For orders within NZ please allow 48 hours to process your order once payment has cleared and then a further 48 hours for your parcel to be delivered to you. We endeavour to always email you to confirm that your goods have been dispatched. Goods are discretely packaged with the name S Wilson as the sender and mobile number.
Terms of Trade
Any Goods supplied by us to you shall be subject to these Terms unless we agree in writing to change them. If you accept Goods from us, that action by you will be deemed to be acceptance of these Terms, notwithstanding anything that may be stated to the contrary in your enquiries or your order.
Risk and Delivery
Unless otherwise agreed, you shall be responsible for the cost of transportation of all Goods. If we are delivering the Goods to you, we will use our best endeavours to see that deliveries are made according to schedule, but shall not be responsible for delivery delays due to causes beyond our control. Risk in respect of the Goods sold shall pass to you when the Goods are delivered to you or your carrier, or the time you pay for the Goods, whichever is the earlier. It is your responsibility to insure the Goods, even if we have arranged transportation of the Goods. If there is a delay in your order please contact us ASAP.
Stock Unavailable
Generally if a product is in stock it will be listed on the website as desplayed as "ON ORDER". If for some reason we are unable to fulfil your order immediately we will email you. Usually this means us ordering in more stock and a delay in receiving your goods.
Returning Goods
For health and safety reasons Restore Physiotherapy is unable to refund or replace items whether used or un-used, in the event of a change of mind. We are unable to replace products which do not meet your expectations. We describe our products with care, we provide guidance on making the right choice for your needs on this website, we are happy to answer your emailed questions or phone calls prior to purchase. We suggest that you consult a specialist practitioner if you remain uncertain about the best product for your needs. We have endeavoured to describe and detail each item so that you can make an informed decision before purchasing. Please don't hesitate to call us for further advise. We DO NOT offer a money back guarantee or that a product will work for you despite or and the products best intensions. If any Goods are faulty we will meet our obligations under the Consumer Guarantees Act. In the rare event of this happening you should contact us within 7 days of receiving your Goods. If requested to return your Goods you must pay for the cost of posting the item and all its components. Upon examination, if the Goods are found to be faulty you will be issued with an identical replacement if the Goods are still available.
Warranties
We will honor warranty periods. Where a warranty period is not stated on the Goods we will meet our obligations under the Consumer Guarantees Act. Proof of purchase must be provided and postage of Goods and all its components is the owner’s responsibility. Warranties are void if the Goods are found to be altered or modified, mis-applied or subjected to any unusual or non-recommended use, servicing or handling. Also where the terms of any written warranty have not been complied with, or any manufacturers’ handbook provided to you has not been complied with. Warranties for Intimate Toys are void if you misuse toys, use a non-compatible lubricant with your sex toydon’t remove the batteries after use and corrosion occurs, use a toy in the water that isn’t 100% waterproof or you fail to secure the battery compartment, or you use non-recommended batteries.
Contact Information
If you have any questions or concerns, please contact us.
Email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 03) 5479097, 021 2098814.
Office hours Tuesdays to Thursdays, 8-5pm.
Disclaimer
The information given by Big Wave Enterprises T/A Restore Physiotherapy is provided for general information source only and should not be considered complete, should not be considered as a substitute for medical advice or information about any particular condition. The information is provided solely on the basis that readers will be responsible for making their own assessment of the matters presented herein and are advised to verify all relevant representations, statements and information. While every effort has been made to ensure that the information is accurate, Restore Physiotherapy makes no warranties or representations as to its accuracy. Restore Physiotherapy accepts no responsibility and cannot guarantee the consequences if individuals choose to rely upon these contents as their sole source of information about a condition and its rehabilitation. The information provided should not be used in place of advice from a health care provider. Restore Physiotherapy does not accept liability to any person for the information or advice provided in the website, or for loss or damages incurred as a result of reliance upon any material contained and distributed. We believe that the products sold on this site are all safe to use as long as they are used in accordance with the manufacturers' instructions. Many people use these products very successfully without medical or health professional supervision, but any decision to do so is the user's own and Restore Physiotherapy assumes no responsibility for any problem that may occur as a result of using a product bought from us. We do recommend seeking the advice and guidance of a Pelvic Floor Physiotherapist before the use of internal vaginal products. Intimate/Sex Toys, Pelvic Floor balls and vaginal dilators are sold as adult novelty toys only. They are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions devices should not be used on swollen or inflamed areas or skin. No medical claims are implied or warranted by the use of these products. Please seek medical advice if injury or irritation does occur.
Limited Liability

Restore Physiotherapy and/or our suppliers make no representations about the suitability of the information contained in the documents, videos and related graphics published on this server for any purpose. All such documents, videos and related graphics are provided “as-is” without warranty of any kind. The entire risk arising from their use remains with the recipient. In no event will Restore Physiotherapy nor any of our officers, employees, agents or related bodies corporate be liable in any way for any direct, consequential, incidental, special, punitive or other damages whatsoever including without limitation damages for loss, damage, costs or expenses suffered by you or claims made against you through your use of, or in connection with, this site or information or products supplied or offered to be supplied on this site. Further, we are neither responsible nor liable for your use of other websites which you may access via links from this site. These links and any resources referenced on this site are provided as a public service to users of the World Wide Web and inclusion in this site does not constitute affiliation with or endorsement by us.

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