FAQs

I have an account with NZ Post and use the overnight courier option for my parcels. No signature. I live in a rural location and parcels are collected by 9am each day. So if payment is not received/confirmed by 8am an order will be couriered the following day. If you make your payment overnight or early morning via internet banking please email me to confirm payment ie. screen shot etc and I can aim to send your parcel that morning. Payments via POLi and Stripe are confirmed immediately, no need to let me know. I have found NZ Post to be reliable and great to work with.

I charge a flat postage rate of $10 for non-rural delivery. And $13 for rural delivery. For orders over $250 the postage is free. I do offer a coupon code for a $3 discount on postage for orders that are particularly small and fit in the smallest courier bag. The code can be found in the description section on the product page. This discount is not available for rural deliveries. For international orders, please contact me with the products you want to order and your postal address and I can provide you with postage costs and options for you. Happy to help. If you are returning a faulty product or exchange the cost of postage is yours. Vacurect and OSBON products need to be posted overseas if you think they are faulty and need assessment.

Allow 1-3 days for non-rural delivery and 3-5 days for rural delivery. I aim to post your order ASAP, within 1-2 days of ordering. Once your parcel is with NZ Post delays related to circumstances out of my control may delay your parcel such as public holidays, bad weather, flight cancellations, delays within NZ post etc. I have found NZ Post to be very reliable and most of the time parcels arrive within the expected time frames. Please use the tracking info that will be emailed or texted to you to track your own parcels. If there are significant delays with receiving your parcel please contact me.

Your order is couriered with NZ post. The label has the buyers details on it and also the senders info on it - Sharon Wilson, my postal address and phone number. The parcel is couriered in a dark grey postal bag or white bubble wrap bag. The parcel is non-see through and discreetly packaged. There is no description of what is inside the parcel. If needed the products are also wrapped in bubble wrap or cardboard.

Yes, due to the upgraded technology with my WIX website, eship and NZ Post - you will be emailed the NZ Post tracking information. So you can track your parcel as it journeys to you.

Yes, I am happy to post most of the products overseas. If you are an international customer - you can't buy and pay for postage directly through my website and shopping cart. Please contact me directly with the product(s) you want and your address. I can then get postage options to you for you to choose. Contact me via the email link at the bottom of the page or go to the Contact me tab at the top of the page. Please don't hesitate to ask for a postage quote - there is no obligation to go through with the order. I'm happy to help.

Yes, if you contact me and I can update your postal address before the parcel has been given to the courier. Once the parcel has been received by the courier I can update the postal address as long as its within 75 km of the original address but the is a cut off time for this. Changing address will add a further 24 hours to the delivery time. I can add delivery details to a parcel such as 'leave on front porch' or' leave behind the gate' etc. Add this info in the cart section. You can also choose a parcel collection address or NZ post location to send your parcel to.

Yes, when you place your order and going through shopping cart - you can add your billing address and add a different postal address.

You have 2 options. PoliPay (internet banking) or Eway (credit card payment). Both are safe, secure and easy. Eway has a 3% surcharge added to it. In the checkout process - choose your payment option and follow the online prompts.

Yes, when you pay via PoliPay or Eway and there is sufficient funds in your account your payment; your payment will be processed immediately. I will then be informed of your payment and can then process your order. If you have any issues with ordering or paying, please don't hesitate to contact me. Happy to help.

Yes, I am open to consider discounted prices for healthcare clinics that on-sell products to patients. However, the discounts are not often significant because I have a small to moderate mark up on my products in order to keep costs down for my customers. Please contact me for more details.

Yes, Restore Physiotherapy is registered for GST and the prices on my website include GST of 15%.

Essentially its me, Sharon, a Physiotherapist with 22+ years experience in the area of Pelvic Health. I am a registered NZ physiotherapist. I opened the online shop in approx. 2014 and have totally enjoyed running the shop. I had a successful private physio clinic in Nelson but I had to sell the business in 2021 and now I'm fulltime with YWAM Nelson working as a missionary volunteer and this online shop helps to fund my husband and I. The company is called Big Wave Enterprises Ltd and I trade as Restore Physiotherapy. I live in Nelson with my husband and my 3 amazing kids have flown the nest. I don't have a physical store, just the online shop. Thanks for supporting me.

There's a lot of fear these days over being scammed. Rest assured, I'm a legitimate NZ business and registered company. I was born on the West Coast, raised in Nelson. I am dependable, honest, I am contactable and do my very best to offer you great service. And a bonus is I'm super friendly to talk to, so I'm happy to have a chat. I've had my online shop for 10 years and worked as a physio in Pelvic health for over 22 years. I have a Facebook page - its new so there's not much likes or friends yet!! Restore Physiotherapy and Online Pelvic Health store.

Good news, you can see online if your product(s) are in stock at my home office. If they are then they will be couriered to you via NZ Post from Wakapuaka in Nelson - as efficiently as we can. I work really hard to get orders couriered to you asap. Allow 1-3 days for non-rural delivery and 3-4 days for rural delivery. Only exception to being in stock is OSBON pumps and these take 2-3 weeks to arrive to your letterbox.

No, my shop is online only. I try my best to give you lots of information on the products and have multiple photos to help you visualise the products. I understand it can be tricky to order online when the product is very new to you and you are in need of specific products. If you have questions please don't hesitate to contact me. Here to help. My contact info is at the bottom of this page,

The answer is you can do either. If you think you might be back and order again, or you want to log in and follow up on your order then I suggest you register. When gong through check out you will have this option. If you want to go through the check out quickly and don't think you'll order again then going through as a guest might suit you best. Simply click out of the registering option (click cross in top right corner). And go through the checkout. Either way I will offer great service and you can contact me as needed.

Yes, I sure do. I am in the process of setting this up online and you will be emailed a voucher. Search on the category page for gift voucher or use the search bar. This is a new feature and I'm hoping to get this working well soon.

Yes, I understand that sometimes sharing a little of your story and receiving advice from me can help you choose the best products for you. I offer a free 5 minute chat to discuss symptoms and product options. If you need a paid consultation to discuss treatment options in depth I can arrange this via a Zoom meeting or phone call. My hours are flexible and I can make a consult during the day or night or weekend to suit you best.

When I no longer have a product in stock it will show an 'out of stock' sign. In the product description I may say when more stock is estimated to arrive. I leave the product to be viewed so you know that it was/is soon to be available and you know you have found the correct website. You can compare it to similar products on my website and you may like to order another product instead. Some products are out of stock and maybe for quite some time. Please don't hesitate to ask me when I expect more stock to arrive, happy to answer your questions.

Yes, I understand that once payment has gone through sometimes you realise you have made a mistake or you want to change or add to or cancel your order. As long as your parcel hasn't been processed and given to the courier I can try and update your order for you.

Please choose wisely and take time to read the description, If you have any questions please contact me before placing an order. Due to the personal and discreet nature of my products, and that they are often used on genitalia - I do not offer for you to return the items if you have a change of mind once you have received them and opened the packaging. Even if you do not try the product out. If the products are faulty then I can negotiate under a warranty claim and send you a replacement product. Please contact me within 5 days of receiving the parcel or as soon as the product becomes faulty. If there is an issue with the size of a PF press, and you have worn the product it can't be returned. If you have simply tried the belt over clothes, please contact me to discuss the option of returning the product and swapping for the correct size. PF presses can be tricky to size correctly. If you have been allowed to return your order it is up to you to pay the cost of returning your product. And If I am replacing it, paying for the second postage costs as well.

Please allow up to 7days for your order to arrive once it has been received by the courier. Sometimes there are unforeseen circumstances that delay your order. Please track your order and if needed ring NZ Post to ask about any delays. They often have more information than what is shown online. If when you track your order, it says the parcel has arrived and you can't find it. Please look around the property to see if it has been delivered and at door steps, letter box, behind the gate etc. If you still can't find it then contact NZ Post directly. Then contact me if you haven't had any success.

Very rarely, I make a human mistake and send the wrong product. Usually happens if I am rushing! My apologies if this happens. Please contact me immediately and I can arrange the return of the product and for the correct product to be delivered.

Yes, I can help. I always take care and wrap parcels well for the courier to make sure they are looked after. However, at times parcels can be damaged, ripped, crushed etc. Please contact me immediately, within 5 days of receiving your order if this happens and I can help sort it out. Please take photos to show the damage. This will be needed for proof for insurance and courier company and to lodge an insurance claim.